effort and professional time investment, our refund policy is designed to be fair to both parties.
Refund requests must be made within 7 days of payment.
Refunds are only applicable if:
The project has not yet started, OR
The initial design concepts have not yet been delivered.
Once work has begun and initial drafts or concepts are shared, only partial refunds (up to 50%) may be issued to cover time and resources spent.
No refunds will be issued after final design files (website delivery, logo source files, or editable formats) have been provided.
Custom design work already completed (beyond initial drafts) is non-refundable.
If the client delays the project, changes the brief, or fails to provide required content, no refund will be issued.
Services purchased under discounts, promotional offers, or urgent delivery are non-refundable.
If you wish to cancel a project before work has started, a full refund will be issued.
If the project is canceled after work has begun, a partial refund may be considered depending on the stage of progress.
We offer a set number of revisions (as stated in your package). Refunds cannot be requested solely because of a change of mind after revisions have been exhausted.
Our priority is client satisfaction, and we encourage open communication throughout the project to ensure expectations are met.
To request a refund, email us at zynuxsolutions@gmail.com with your project details and reason for cancellation.
Approved refunds will be processed within 7–14 business days, credited to your original payment method.
If you have any questions regarding our Refund Policy, please contact us:
zynuxsolutions@gmail.com
+44 7877 472785